We will always accept returns that meet the following requirements; otherwise, they will be returned to sender:
Goods must be returned within 15 calendar days of receipt.
Goods must be accompanied by customer number, invoice number & date. A copy of the invoice is very helpful.
Goods must be in original condition. Used goods will not be accepted.
Goods must be safely packed in a box or heavily padded mailer to protect the merchandise. We do not accept goods damaged in return shipping. We will automatically reject any returns received in regular envelopes. These returns are logged and will not be accepted if they are mailed to us again in different packaging.
Custom orders may not be returned.
Customer is responsible for return shipping charges.
Returns will be processed and credited within 5 business days of receipt. Please send returns that meet these criteria to:
Palm of Hope Jewelry Designs
908 N Arizona Estates Loop Tucson, AZ 85748
Please note that the following product variances are within normal design parameters and not considered defects.
Due to the nature and technique of flame-painted copper, designs may vary in color and design.
Natural stones may vary slightly. When ordering multiple designs of the same stones, slight variances in color or size are considered acceptable with natural materials.